Terms of Service & Policies

Due to the perishable nature of our products, we do not accept returns for change of mind.

If your order is incorrect, missing items, or does not meet our quality standards, please contact us immediately after receiving your order.

Depending on the nature of the issue, we will issue a partial or full refund, or arrange a replacement at no additional cost to you.

All refund requests must be submitted within 2 hours of receiving your order and must include a description of the issue. Where possible, please include a photo.

You may cancel your order for a full refund only if the kitchen has not yet started preparing your food (i.e. your order status is still 'Pending').

Once an order is marked as 'Preparing', it cannot be cancelled or refunded, as ingredients have already been allocated and preparation has begun.

To request a cancellation, please contact us immediately via phone or email with your order reference number.

Deliveries are fulfilled through Uber Direct. While we partner with Uber Direct to ensure reliable delivery, unforeseen circumstances can occasionally occur.

If a delivery driver fails to deliver your order, or if your order arrives damaged in transit, please contact us within 2 hours of the estimated delivery time.

We will investigate the issue with Uber Direct and arrange a resolution, which may include a full or partial refund, or a replacement order at our discretion.

We are not liable for delays caused by factors outside our or Uber Direct's reasonable control, including road closures or adverse weather.

All payments are securely processed via VodaPay. We do not store your card or payment details on our servers.

Upon placing your order, your payment is processed immediately. If your order is cancelled before preparation begins, a full refund will be initiated.

Refunds may take 3–5 business days to reflect in your account, depending on your bank or financial institution.

If you experience any payment issues, please contact your bank first. If the issue persists, reach out to us and we will assist you promptly.